Medical Records
Lancashire and South Cumbria has been chosen by NHS England to be a national pilot for the digitisation of Medical Records. Scanning these paper based records and making them digital will enable better utilisation of space, creating more clinical space, staff areas, multi team space and video hubs, removing the need for some practices to build extensions. In addition it will also make your record more easily and speedily accessible to clinical staff within your practice.
Your complete GP medical record will be digital and stored in a secure cloud based clinical system (only accessible by your GP practice) with the paper based records being securely destroyed following BS EN 15713:2009 Secure destruction of confidential material. Your GP will still be able to access your records easily within this system. The scanning and destruction of the paper records will follow strict data protection guidelines adhered to by the NHS. As with paper based records, digital records are stored for the durations specified in the Records Management Codes of Practice for Health and Social Care. For GP patient records, this states that they may be destroyed 10 years after the patient’s death if they are no longer needed.
If you wish to discuss the scheme, please inform the Practice direct either by letter or via e-mail
Rossendale Valley Medical Practice
27 Manchester Road
Haslingden
Rossendale
Lancashire
BB45SL
01706605100
E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Important information about the coronavirus (COVID-19)
The NHS in Lancashire and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The latest information on symptoms of coronavirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on nhs.uk/conditions/coronaviruscovid-19/
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.
Use this service if:
• you think you might have coronavirus;
• in the last 14 days you've been to a country or area with a high risk of coronavirus;
• you've been in close contact with someone with coronavirus.
Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.
Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
• Avoid touching your eyes, nose and mouth with unwashed hands.
• Avoid close contact with people who are unwell.
Patient Survey November 2019
The results from our latest patient survey have now been published and can be accessed using the following link:
Patient Survey November 2018
The results from our latest patient survey have now been published and can be accessed using the following link:
Patient Survey April 2017
The results from our latest patient survey have now been published and can be accessed using the following link:
Annual Survey Results
The results from our annual survey have now been published and can be accessed using the following links:
Patient Feedback Report Part A: Self and Colleague Feedback Report Part B: Comments Report
Online Booking and Medication
You can now book appointments and request repeat medication online. Click the link on the right hand side of this page ('Patient Access') to access this.
Please note: You must be registered to use this service. For details of how to register for this service, please contact our reception team who will be happy to help.
GP Earnings
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Rossendale Valley Medical Practice in the last financial year was £72,408 before tax and NI. This calculation is for 1 full-time GP and 1 Locum who has worked in the practice for more than 6 months.
On this website you will find lots of useful information, including
How to book an appointment (online) here
How to request a prescription (online) here
How to find out more about your medical record here
How to complain here
How to register here
Or you can hover your pointer over the 'How Do I...?' menu item at the top of each page
On this page, you can find lots of useful information relating to Rossendale Valley Medical Practice
Practice Staff
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The Primary Care team looking after your needs are: |
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GP |
Dr MYS Ibrahim |
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Advanced NP |
David Williams |
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Practice Nurse |
Claire Birtles |
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Practice Manager |
Clare Todd |
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Office Manager |
Lindsay Parker |
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GP Advisor |
Caroline Harrowell |
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Receptionists |
Julie Roberts |
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Practice Charter
Your rights
- To be treated with dignity and respect.
- To have absolute confidentiality.
- To be seen within 30 minutes of your appointment
- (Unless the reason for delay has been explained to you, emergency appointments excepted)
- To receive information about your health, your illness and its treatment, alternative treatments and possible outcomes of such illness.
- To have access to your medical records according to the legal limitations.
- To decline to take part in research or training.
- To be referred to a specialist acceptable to you provided that your GP thinks it appropriate.
- To be seen as soon as possible if you have an urgent medical condition.
- To be given a written reply to a complaint within seven working days.
- To consult with Doctor within seven working days.
- (Except if Doctors appointments are reduced by leave)
- To be given advice on Health Promotions such as: stopping smoking, exercise, immunisations, etc. Self help for minor ailments to avoid having to consult with a GP
- To be informed of changes in services on any brochures and notice boards.
- To be able to make suggestions for improvements via the Practice Manager.
Your Responsibilities
- Out of Hours eg evenings and weekends are for:- MEDICAL EMERGENCIES ONLY.
- Do not ring the emergency number for less serious conditions.
- Do not ring the emergency number if the problem can wait until after 8am.
- To treat practice staff with dignity and respect at all times, we operate a Zero Tolerance Policy. Violent or abusive behaviour will result in your removal from the Practice list.
- To advise us of your change of name or address immediately
- To attend all appointments on time or cancel at least 24 hours in advance. Non-attenders cause delays and waste the doctors time, you may have to book another appointment if you are late. Do not ask to discuss another person during your appointment, it is for one person only, make one appointment for each person to be seen or discussed
- To make every effort to come to the surgery for a consultation. Home visits are for medical reasons only, and where possible be requested before 10:30am. Please do not ask for home visits for your convenience
- Remember you are responsible for your own health and that of your children. We will give you our professional advice, please act upon it.
Patient Participation Group
Rossendale Valley Medical Practice is committed to improving the services we provide to our patients.
To do this, it is vital that we hear from people like you about your experiences, views, and ideas for making services better.
If you are interested in getting involved, please contact the Practice.
Our Patient Participation Group (PPG) is a group of active volunteer patients working in partnership with Practice Staff and Dr Ibrahim. The PPG act as a critical friend to the practice providing a patients perspective ensuring services, plans and activities respond to patients needs and priorities.
We meet as and when necessary with practice staff to discuss relevant activity.
Aims of the Rossendale valley Medical Practice PPG
To Foster communication with the wider patient population building stronger patient – doctor relationships.
Provide practical support to practice teams e.g. conducting and analysing patient surveys, organising health awareness events.
Encourage those with long term and/or multiple health conditions to gain confidence in managing and taking control of their health care.
Help other patients take more responsibility for their health and make informed decisions.
Events under consideration for the next twelve months include
Health advice and support in relation to obesity
Discussions with carers looking after those living with Dementia
If you feel you would like to become a member of the Rossendale Valley Medical Practice PPG or require further information please ask at reception to speak to Caroline or Clare.
By expressing your interest, you will be helping us to plan ways of involving patients that suit you.
It will also mean we can keep you informed of opportunities to give your views and up to date with developments within the Practice.
Current members of our PPG are:
PPG Group Members
Dr MYS Ibrahim
Caroline Harrowell - GP Advisor
Clare Todd - Practice Manager
Lindsay Parker - Secretary
Chris Brown - Chair
Barry Payton
Valerie Wishart
Susan Barker
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