On this page, you can find lots of useful information relating to Rossendale Valley Medical Practice

Practice Staff

The Primary Care team looking after your needs are:
GP	Dr MYS Ibrahim
Advanced NP	David Williams
Practice Nurse	Claire Birtles
Practice Manager	Clare Todd
Office Manager	Lindsay Parker
GP Advisor	Caroline Harrowell
Receptionists	Julie Roberts Tracy Jackson Karen Thomson

 

Practice Charter

Your rights

• To be treated with dignity and respect.
• To have absolute confidentiality.
• To be seen within 30 minutes of your appointment
• (Unless the reason for delay has been explained to you, emergency appointments excepted)
• To receive information about your health, your illness and its treatment, alternative treatments and possible outcomes of such illness.
• To have access to your medical records according to the legal limitations.
• To decline to take part in research or training.
• To be referred to a specialist acceptable to you provided that your GP thinks it appropriate.
• To be seen as soon as possible if you have an urgent medical condition.
• To be given a written reply to a complaint within seven working days.
• To consult with Doctor within seven working days.
• (Except if Doctors appointments are reduced by leave)
• To be given advice on Health Promotions such as: stopping smoking, exercise, immunisations, etc.  Self help for minor ailments to avoid having to consult with a GP
• To be informed of changes in services on any brochures and notice boards.
• To be able to make suggestions for improvements via the Practice Manager.

Your Responsibilities

• Out of Hours eg evenings and weekends are for:- MEDICAL EMERGENCIES ONLY.
• Do not ring the emergency number for less serious conditions.
• Do not ring the emergency number if the problem can wait until after 8am.
• To treat practice staff with dignity and respect at all times, we operate a Zero Tolerance Policy.  Violent or abusive behaviour will result in your removal from the Practice list.
• To advise us of your change of name or address immediately
• To attend all appointments on time or cancel at least 24 hours in advance.  Non-attenders cause delays and waste the doctors time, you may have to book another appointment if you are late.  Do not ask to discuss another person during your appointment, it is for one person only, make one appointment for each person to be seen or discussed
• To make every effort to come to the surgery for a consultation.  Home visits are for medical reasons only, and where possible be requested before 10:30am.  Please do not ask for home visits for your convenience
• Remember you are responsible for your own health and that of your children.  We will give you our professional advice, please act upon it.

 

Patient Participation Group

Rossendale Valley Medical Practice is committed to improving the services we provide to our patients.

To do this, it is vital that we hear from people like you about your experiences, views, and ideas for making services better.

If you are interested in getting involved, please contact the Practice.

Our Patient Participation Group (PPG) is a group of active volunteer patients working in partnership with Practice Staff and Dr Ibrahim. The PPG act as a critical friend to the practice providing a patients perspective ensuring services, plans and activities respond to patients needs and priorities.

We meet as and when necessary with practice staff to discuss relevant activity.

 

 

Aims of the Rossendale valley Medical Practice PPG

To Foster communication with the wider patient population building stronger patient – doctor relationships.

Provide practical support to practice teams e.g. conducting and analysing patient surveys, organising health awareness events.

Encourage those with long term and/or multiple health conditions to gain confidence in managing and taking control of their health care.

Help other patients take more responsibility for their health and make informed decisions.

 

 

Events under consideration for the next twelve months include

Health advice and support in relation to obesity

Discussions with carers looking after those living with Dementia

 

 

If you feel you would like to become a member of the Rossendale Valley Medical Practice PPG or require further information please ask at reception to speak to Caroline or Clare. 

 

By expressing your interest, you will be helping us to plan ways of involving patients that suit you.

 It will also mean we can keep you informed of opportunities to give your views and up to date with developments within the Practice.

Current members of our PPG are: 

 

 

PPG Group Members

Dr MYS Ibrahim

Caroline Harrowell - GP Advisor

Clare Todd - Practice Manager

Lindsay Parker - Secretary

 

 

Chris Brown - Chair

Barry Payton

Valerie Wishart

Susan Barker

 

• < Prev
• Next >