Whilst we offer a quality service, should you have cause for complaint or would like to make a suggestion regarding the service we offer, please contact the Practice Manager who is responsible for investigating complaints and ensuring that action is taken in light of the outcome of any investigation.


A leaflet is available for Reception detailing the Practice Based Complaints Procedure, along with a Practice Policy. 

This policy is available for download using the link below:

Practice Complaints



Alternatively please contact NHS East Lancashire, Customer Care Department at:


Walshaw House, Regent Street, Nelson BB9 8AS Tel 01282 610210



For help and assistance in making a complaint, you may wish to contact the Independent Complaints & Advocacy Service (ICAS) on Tel No: 0845 120 3735.