Medical Records

Lancashire and South Cumbria has been chosen by NHS England to be a national pilot for the digitisation of Medical Records.  Scanning these paper based records and making them digital will enable better utilisation of space, creating more clinical space, staff areas, multi team space and video hubs, removing the need for some practices to build extensions. In addition it will also make your record more easily and speedily accessible to clinical staff within your practice.

Your complete GP medical record will be digital and stored in a secure cloud based clinical system (only accessible by your GP practice) with the paper based records being securely destroyed following BS EN 15713:2009 Secure destruction of confidential material.  Your GP will still be able to access your records easily within this system. The scanning and destruction of the paper records will follow strict data protection guidelines adhered to by the NHS.  As with paper based records, digital records are stored for the durations specified in the Records Management Codes of Practice for Health and Social Care. For GP patient records, this states that they may be destroyed 10 years after the patient’s death if they are no longer needed.

If you wish to discuss the scheme, please inform the Practice direct either by letter or via e-mail 


Rossendale Valley Medical Practice

27 Manchester Road






E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.





Important information about the coronavirus (COVID-19)

The NHS in Lancashire and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The latest information on symptoms of coronavirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Use this service if:

• you think you might have coronavirus;
• in the last 14 days you've been to a country or area with a high risk of coronavirus;
• you've been in close contact with someone with coronavirus.

Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.

Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
• Avoid touching your eyes, nose and mouth with unwashed hands.
• Avoid close contact with people who are unwell. 


Patient Survey November 2019

The results from our latest patient survey have now been published and can be accessed using the following link:

Nov 2019


Patient Survey November 2018

The results from our latest patient survey have now been published and can be accessed using the following link:

Nov 2018


Patient Survey April 2017

The results from our latest patient survey have now been published and can be accessed using the following link:

April 2017



Annual Survey Results

The results from our annual survey have now been published and can be accessed using the following links:

Patient Feedback Report   Part A: Self and Colleague Feedback Report  Part B: Comments Report


Online Booking and Medication

You can now book appointments and request repeat medication online. Click the link on the right hand side of this page ('Patient Access') to access this.

Please note: You must be registered to use this service. For details of how to register for this service, please contact our reception team who will be happy to help. 



New Nurse Practitioner

We are more than pleased to announce that Mr David Williams, Nurse Practitioner, has joined us recently.  David is highly qualified and can consult, diagnose and prescribe and is available to book appointments with.